Timeline: Raise a return or exchange within 7 days of delivery via our Returns Portal. You’ll receive timely updates from us at every step of the process. Your order will be picked up by our logistics partner within 1-3 business days.

Condition: Items must be unwashed, unworn, undamaged, free from makeup/deodorant marks, with all original tags attached, and packed in the original ATYIR packaging for returns.

Hygiene: Accessories, socks, innerwear, and select hygiene-sensitive products may not be eligible for return or exchange.

Unauthorized: Items sent to our warehouse without initiating a return / exchange request will not be accepted. ATYIR is not responsible for the tracking or safety of unsolicited packages.

Inspection: ATYIR reserves the right to accept or reject any return / exchange request at its sole discretion if the product fails the Quality Check criteria outlined above.

Verifications: Any claims regarding missing or damaged items delivered must be reported to us within 24 (twenty-four) hours of delivery, with an unboxing video showcasing the AWB number on any of our customer support platforms. Such claims are subject to a mandatory internal investigation and ATYIR reserves the right to make the final decision based on our logistics records and warehouse footage. Claims for damaged or missing items delivered made after 24 (twenty-four) hours of delivery will not be entertained.

Prepaid Orders: Once your return arrives at our warehouse and passes our quality control check, refunds are processed to your original payment method (minus original shipping fees).

Cash on Delivery (COD) Orders: For COD orders, we will send a secure link to collect your preferred bank or UPI details to process your refund directly. COD service fees are non-refundable.

Processing Timeline: Refunds are initiated within 24–48 hours of approval and typically take 5–7 business days to reflect in your account, depending on your bank.

Sale & Final Discount Items: Items purchased during flash sales, major clearance events, or with discount codes of 40% or higher are final sale and are eligible for size exchanges only—no cash refunds.

First-Time Exchange: We offer a one-time free size or product exchange per order.

Second Exchange: A flat ₹200 handling and shipping fee will apply for any second exchange request on the same order.In case of return of an exchange product, an amount of ₹200 will be deducted (as shipping fee) from the refund amount owed by us.

Stock Availability: Exchanges depend on live inventory. If your requested size is unavailable, ATYIR store Credit will be issued.

Discount Clause: Any discounts applied to the original purchase will be carried forward to exchanged items.

Price Difference: Any difference in the exchange amount will be credited only after the original item is received at our warehouse and passes our Quality Control check outlined above.